Email communication

Throughout the signing process, investors and issuers receive email notifications informing them about the next steps to finish the investment process.

Account creation

Sent to	Email	Description
Investor	Email confirmation	After the user has entered their details to create an account, the user is asked to confirm their email address via email.
Investor	Email changed	After users have changed their email address in their account settings, they receive an email to confirm the email address.
Investor	Reset password	If users request a new password, they receive an email with instructions.

Investment process

Sent to	Email	Description
Investor	Investor costs	The investor receives a detailed description of the costs and allowances of their investment offer.
Investor	KYC successful	The identity verification was successful and the investment offer is ready to be accepted by the issuer.
Issuer	New investment offer	The investor submitted a new investment offer ready to be accepted.
Investor	Investment offer accepted	The issuer accepted the investment offer and the investor receives instructions on the payment.
Issuer	Payment incoming	After accepting the investment offer, the issuer is notified about the upcoming payment by the investor.
Investor	Payment received	The issuer received the payment to the underlying investment.
Issuer	Token transfer	The issuer can credit the tokens to the investor.
Investor	Token transfer	The investor receives the information about the token transfer.

Additional emails (if applicable)

Sent to	Email	Description
Investor	Two-factor setup	The investor receives instructions on how to setup the two-factor authentication to their wallet.
Investor	KYC insufficient	The investor is informed that the investment was cancelled due to an insufficient KYC.
Investor	Redo KYC	The investor receives instructions to redo their identity verification.
Investor	Investment offer rejected	The issuer rejected the investment offer.
Investor	Payment missing	The investor is informed that the investment was cancelled due to missing or incomplete payment.
Investor	Voucher redemption	The investor is notified that their voucher was successfully redeemed by another investor.
Investor	Investment cancelation	The investor receives a confirmation that their investment cancelation was accepted by the issuer.
Investor	Data deleted	The investor is informed that all investor-related data is deleted.

Reminder emails

Sent to	Email	Description
Investor	Questionnaire	A reminder is sent to investors to continue stating their knowledge and experience in the investment process. The email is sent 1, 3, 7 and 14 days after the investment process was started.
Investor	Identification	A reminder is sent to investors to finish their identity verification. The email is sent 3, 7, 14 and 21 days after the investor has reached this step.
Investor	Payment	A reminder is sent to investors to transfer the investment amount to the issuer's bank account. The email is sent 7, 14 and 21 days after the investor has reached this step.
Investor	Wallet	A reminder is sent to investors to finish setting up their wallet, to which the tokens will be transferred to by the issuer. This email is sent 1, 3, 7 and 14 days after the investor has reached this step.
Investor	Commitment	A reminder is sent to investors to complete the investment process. This email is sent 1, 3, 7 and 14 days after the investor has reached this step.
Investor	Additional data	A reminder is sent to investors to complete additional data, e.g. taxID, IBAN, deposit account, if applicable and defined in the product configuration. This email is sent 3, 7 and 14 days after the investor has reached this step.