Email communication
Throughout the signing process, investors and issuers receive email notifications informing them about the next steps to finish the investment process.

Account creation

Sent to
Email
Description
Investor
Email confirmation
After the user has entered their details to create an account, the user is asked to confirm their email address via email.
Investor
Email changed
After users have changed their email address in their account settings, they receive an email to confirm the email address.
Investor
Reset password
If users request a new password, they receive an email with instructions.

Investment process

Sent to
Email
Description
Investor
Investor costs
The investor receives a detailed description of the costs and allowances of their investment offer.
Investor
KYC successful
The identity verification was successful and the investment offer is ready to be accepted by the issuer.
Issuer
New investment offer
The investor submitted a new investment offer ready to be accepted.
Investor
Investment offer accepted
The issuer accepted the investment offer and the investor receives instructions on the payment.
Issuer
Payment incoming
After accepting the investment offer, the issuer is notified about the upcoming payment by the investor.
Investor
Payment received
The issuer received the payment to the underlying investment.
Issuer
Token transfer
The issuer can credit the tokens to the investor.
Investor
Token transfer
The investor receives the information about the token transfer.

Additional emails (if applicable)

Sent to
Email
Description
Investor
Two-factor setup
The investor receives instructions on how to setup the two-factor authentication to their wallet.
Investor
KYC insufficient
The investor is informed that the investment was cancelled due to an insufficient KYC.
Investor
Redo KYC
The investor receives instructions to redo their identity verification.
Investor
Investment offer rejected
The issuer rejected the investment offer.
Investor
Payment missing
The investor is informed that the investment was cancelled due to missing or incomplete payment.
Investor
Voucher redemption
The investor is notified that their voucher was successfully redeemed by another investor.
Investor
Investment cancelation
The investor receives a confirmation that their investment cancelation was accepted by the issuer.
Investor
Data deleted
The investor is informed that all investor-related data is deleted.

Reminder emails

Sent to
Email
Description
Investor
Questionnaire
A reminder is sent to investors to continue stating their knowledge and experience in the investment process. The email is sent 1, 3, 7 and 14 days after the investment process was started.
Investor
Identification
A reminder is sent to investors to finish their identity verification. The email is sent 3, 7, 14 and 21 days after the investor has reached this step.
Investor
Payment
A reminder is sent to investors to transfer the investment amount to the issuer's bank account. The email is sent 7, 14 and 21 days after the investor has reached this step.
Investor
Wallet
A reminder is sent to investors to finish setting up their wallet, to which the tokens will be transferred to by the issuer. This email is sent 1, 3, 7 and 14 days after the investor has reached this step.
Investor
Commitment
A reminder is sent to investors to complete the investment process. This email is sent 1, 3, 7 and 14 days after the investor has reached this step.
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Outline
Account creation
Investment process
Additional emails (if applicable)
Reminder emails