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Investment and investor data

Investment data

The menu item "Investments" opens the overview table where you'll find all investments that have been made into your product.
By clicking on the row or on the details button you can see a detailed view of the selected investment.
The detailed investment view shows all relevant information such as name of the investor, investment sum, price per unit, number of units, the dates when the investment was signed, accepted and paid.
The status of an investment gives transparency in which process step an investment is in. An investment can have the following statuses:
  • KYC pending: the investor needs to complete the identity verification.
  • Under review: the investor and investment data are currently reviewed externally.
  • Approval needed: the investment offer needs to be accepted by the issuer.
  • Payment outstanding: the investment needs to be paid by the investor.
  • Wallet setup pending: the investor needs to setup their custody solution.
  • Credit needed: the tokens can be credited to the investor's wallet.
  • Success: the investment process is completed successfully.
  • Rejected: the investment offer was rejected by the issuer.
  • Cancelled: the investment offer was cancelled.

Tax information and payment details

The tax information displays the tax id and the tax exemption order amount, if set by the investor. This data can be edited in the detailed investor view.
The payment details show exactly how the payable amount for the investment sum is structured. If a voucher was applied, the used voucher code can be seen here. If agio or accrued interest are applicable for a product, it is displayed here as well.

KYC and compliance data

The investment's detailed view also shows the progress with the KYC and compliance process for an investment. See also KYC and compliance process.

Customer data

Use the sidebar navigation to view all customers that have either successfully invested or at least started the investment journey by creating an account via the menu item "Customers".
By clicking on the row or on the details button you can see a detailed view of the selected customer.
The detailed customer view shows the identification and investor compliance data, personal information, all investments the customer has invested in as well as the total invested sum.
In case an identification needs to be restarted, platform admins find the CTA "Send out a new identification invitation" in the Identification card.

Manually adding an investor

Use the Add entry button to manually add one investor via a pop-up that appears.
Use the pop-up to add the investor type, salutation, first and last name and the email address. Further personal information details, including address, birth date or information about the identification can be added under investor details by clicking the blue arrow.
Click the blue arrow to access the investor details page
The blue arrow leads to the investor detail page where further details like the registration address or the identification can be added.
Investor details page

Adding a wallet for an investor

You may add a wallet for an investor under Customer details.
When a customer has completed an investment, you may add a wallet for this investor to receive her tokens. You can do this in the Customer details page, in the section Wallets.
You can also see all the wallets the customer has linked to her account.
Add a wallet section under Customer details

Changing customer's data

Users with the Manage Data permission can edit the residential address of investors, company data of legal persons, bank account data, securities deposit account data and tax information.
Additionally, all email communication can be tracked in the Investor Details. The link "Resend" allows you to trigger each individual email additional times.

Investor account deletions

Suppose the investor has not created any investments yet or the investments are already cancelled + the signature date of all cancelled investments is older than 6 months. In that case, the deletion can be done immediately. In this case, the investor will be notified one last time by email about the deletion of their investor account. Navigate to the detailed investor page and scroll all the way to the bottom where you will find the Delete Account button. If the investor has cancelled investments within the 6-month retention period, the soonest possible deletion date is 6 months after the last signature date. The administrator of the platform can deactivate the investor's account until the final deletion. The investor will be notified by email of the deactivation of their account and the earliest possible deletion date. In our example below, the signing date was 11.11.2022, so the earliest possible deletion date is 11.05.2023. If you hover over the tooltip, you can see who requested the deletion and when.
Please note that we are currently unable to delete investor accounts with wallets.
The investor has no investments
The investor has open investments
If an investors account has been deactivated, you can reactivate the account any time.