Communication Channels

Throughout the signing process and after account creation we want to offer direct communication channels between you and your investors.

Contact Data

We require the following contact information, which are mandatory to provide:
  • Admin email address (if investments are updated, canceled or there is any activity that requires your attention, you will be notified via email)
  • Postal address
  • Support phone
  • Support email address (the email address that will be displayed on the platform for your investors to email you)
  • ​Technical support access email address (for 2nd level support, where you can raise customer requests and bugs through our ServiceDesk - can be the same email address as the admin email or any other email addresses)
Please note that your email addresses must be hosted on an external domain, separate to your investment platform.
Your investment platform hosted by us:
Admin email address hosted externally: [email protected] Postal address: Sandweg 94, 60316 Frankfurt am Main Support phone: +49 69 348 752 76 Support email address hosted externally: [email protected] Jira-access email address hosted externally: [email protected]

Email setup

We take care of the content of the emails sent to investors during the signing process, however we like to offer you the possibility to customize it to some extent.

From and reply-to email addresses

For any instruction emails sent during the signing and investment process, we will send them through the platform domain address. However, we cannot handle incoming emails and therefore recommend a no-reply email address for incoming emails and require an additional reply-to email address for outgoing emails. This is usually the support email address, that you provide during the contact data step.
From email address hosted by us: [email protected] Reply-to email address hosted externally: [email protected]
You can customize the email footer to your preference. We recommend using our default email footer and replace the content with your company information. Otherwise, you can send your desired format as .html file.
Footer Example
<div style="background-color: #EEEEEE; margin: 20px -30px -30px -30px; padding: 30px 30px 20px 30px; text-align: left; font-size:10.5px">
<p style="margin-top:0px">
<strong style="color:#343333;">Cashlink Technologies GmbH</strong><br/>
Deutsche Börse FinTech Hub, <br/>
Sandweg 94,
60316 Frankfurt am Main, Germany
{% trans "Phone number" %}: +49 69 348 752 76<br/>
USt-ID.: DE300792084<br/>
Gebundener Vermittler gemäß §3 (2) WpIG der Effecta GmbH, Florstadt<br/>

Social Media (optional)

You can also add your social media links to the email footer.
<a style="color:#404040; text-decoration:none;" target="_blank"
<a style="color:#404040; text-decoration:none;" target="_blank"


The last line of your email footer informs your investors that they can unsubscribe from any email communication by writing an email to the support email address that you provide during the contact data step.
Last modified 1yr ago